S1: E8 | Mr Eric Lennartz from ERGO: How ERGO uses customer feedback at every stage of product and service development

Update: 2021-04-19

Description

ERGO is one of the leading insurance companies in Europe and in core markets in Asia, with more than 20 billion Euros turnover. ERGO has more than 40,000 employees worldwide. ERGO's insurance solutions, guide customers from the beginning to the end.

At ERGO, customers are at the centre of all their actions and customer insights are the key to that providing the necessary guidance on any topic required. Together with Potentiate, ERGO have created a community of 6,000 customers.

This podcast shares how ERGO uses their community to guide their product and service development and includes some fantastic examples.

Comments

In Channel

S2: E7 | Alicia Lykos - Founder and CEO of Red Wolf Group : What employers (and employees) can do about the "The Great Resignation"

2021-11-0919:26

S2: E6 | Ben Sullivan - Managing Director of AdClarity & Head of Automotive Services at Potentiate : Understanding how online advertising works

2021-10-2619:58

S2: E6 | Adam Peden - Director, Customer Development AU/NZ, Ingram : How to build trust in a B2B relationship

2021-10-1812:56

S2: E5 | Patrick Moore - Senior Life Insurance Executive : How to develop stonger, long-lasting relationships with with your B2B customers

2021-09-2818:03

S2: E4 | Emma Clark - Insights Community Specialist, Potentiate : How to engage your insights community members

2021-09-1310:48

S2: E3 | Melissa Riley - CX Expert : How to take your customer experience to the next level

2021-08-2312:56

S2: E2 | Reg Price - Co-founder, MirrorWave : How to strenghthen and create deeper, longer-lasting relationships with your customers

2021-08-1120:00

S2: E1 | Angus McDonald - CEO, Barbeques Galore : How Barbeques Galore is creating exceptional experiences for Aussies – celebrating their greatest past time – the backyard barbeque!

2021-07-2911:22

S1: E8 | Mr Eric Lennartz from ERGO: How ERGO uses customer feedback at every stage of product and service development

2021-04-1916:58

S1:E7 | Sarah Dixey from IAG: How IAG engages with their customers - particularly those experiencing hardship

2021-03-0411:19

S1:E6 | Royston Lim: Linking insights, strategy and the data analytics process

2020-12-1717:02

S1: E5 | Jannie Mai from Stockland: How The Gruen Transfer inspired a career in Insights

2020-12-0812:36

S1: E4 | Paul Brock from Zurich Australia: The role insights is going to play in making sure we deliver on customer expectations

2020-10-2813:21

S1: E3 | John Musgrove from Southern Cross Austereo: How being fluid, flexible and agile has been key during COVID

2020-10-1420:50

S1:E2 | Jamie Ferguson from City of Newcastle, Australia: Staying close to the community, ensuring they are represented and consulted

2020-09-2212:40

S1:E1 | Matt Wright from Renault Australia: How insights play a massive role in product planning right through to user experience

2020-09-1027:07

00:00

1.0x

S1: E8 | Mr Eric Lennartz from ERGO: How ERGO uses customer feedback at every stage of product and service development

#box-pro-ellipsis-176229182501031{-webkit-line-clamp:2;}S1: E8 | Mr Eric Lennartz from ERGO: How ERGO uses customer feedback at every stage of product and service development

S1: E8 | Mr Eric Lennartz from ERGO: How ERGO uses customer feedback at every stage of product and service development

S1: E8 | Mr Eric Lennartz from ERGO: How ERGO uses customer feedback at every stage of product and service development